juanbet Privacy Policy

1. Introduction

juanbet ("juanbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our Platform. We understand that trust is the foundation of any good relationship, and that trust starts with being transparent about how we handle your information.

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with the juanbet Platform.

This Policy should be read alongside our Terms and Conditions, which are available at juanbet.vip/terms-conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, juanbet is the personal information controller responsible for your personal data. This means juanbet determines the purposes and means by which your personal data is processed.

If you have any questions about how juanbet handles your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact our Data Protection Officer using the details provided in Section 15.

3. Data We Collect

juanbet collects the following categories of personal data from players and prospective players:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Government-issued ID number (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Photograph or scanned copy of identification documents submitted during KYC verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (barangay, city/municipality, province, ZIP code)

3.3 Financial Data

• GCash or PayMaya account details (registered mobile number and account name)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history including deposits, withdrawals, and bet amounts in Philippine Peso (PHP)
• Source of funds documentation where required for AML compliance

3.4 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session logs including login timestamps and session duration
• Cookies and similar tracking technologies (see Section 10)

3.5 Gaming Data

• Betting history, game preferences, and wagering patterns
• Bonus and promotion usage records
• Responsible gaming settings including deposit limits and self-exclusion status
• Customer support interaction records

3.6 Sensitive Personal Information

In limited circumstances, juanbet may collect sensitive personal information as defined under the Data Privacy Act of 2012, such as information about your health or financial condition, where this is strictly necessary for responsible gaming compliance (e.g., processing a self-exclusion request supported by a medical or financial hardship declaration). Such data is collected only with your explicit consent and is handled with the highest level of protection.

4. How We Collect Data

juanbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven.
• Publicly available sources: Information from public registries or databases where permitted by law for identity or fraud verification purposes.

5. How We Use Your Data

juanbet uses your personal data for the following purposes:

juanbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

juanbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and PAGCOR-framework reporting duties.
• Legitimate interests: Processing necessary for juanbet's legitimate business interests, including fraud prevention, Platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

juanbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven, to facilitate deposits and withdrawals.
• AML and fraud screening services: To detect and prevent money laundering, fraud, and other financial crimes.
• Game software providers: To deliver gaming content and maintain game integrity records.
• IT and cloud infrastructure providers: To host and operate the Platform securely.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

8. Data Retention

juanbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.
• Technical logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

When personal data is no longer required, juanbet will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

juanbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the juanbet Platform.
• Encryption at rest for sensitive data stored on our servers, including financial records and KYC documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing conducted by independent security professionals.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with the Data Privacy Act of 2012.

While juanbet takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

10. Cookies & Tracking Technologies

juanbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juanbet Platform. juanbet does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juanbet:

• Right to be informed: The right to know whether juanbet holds personal data about you and to receive clear information about how it is processed.
• Right of access: The right to request a copy of the personal data juanbet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. juanbet will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Minors

The juanbet Platform is strictly intended for individuals who are 21 years of age or older. juanbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to juanbet, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.

13. International Data Transfers

juanbet primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed by service providers located outside the Philippines, for example, cloud infrastructure or KYC verification providers operating in other jurisdictions.

Where such transfers occur, juanbet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Data Privacy Act of 2012. juanbet will not transfer your personal data to a jurisdiction that does not provide adequate data protection without first obtaining your consent or establishing another lawful transfer mechanism.

14. Policy Changes

juanbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the juanbet Platform after any amendments have been posted constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

If you are not satisfied with juanbet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.